ilert

Apica integration with ilert incident management system

In ilert: Create an Apica alert source

  1. Go to Alert sources -> Alert sources and click Create new alert source.

  2. Search for Apica in the search field, click the Apica tile, and then Next.

  3. Give your alert source a name, optionally assign teams, and click Next.

  4. Select an escalation policy by creating a new one or assigning an existing one.

  5. Select your Alert grouping preference and click Continue setup. You may click Do not group alerts for now and change it later.

  6. The next page shows additional settings, such as customer alert templates or notification priority. Click Finish setup for now.

  7. On the final page, an API key and/or webhook URL will be generated. You will need it later.

In Apica: Create an Alert Destination

  1. On the top menu bar, navigate to Integrations -> Alert Destinations -> New Alert Destination.

  1. Now type "ilert" into the search field and select ilert.

  1. Enter a Name and the previously created Apica URL from the ilert alert source into the ilert Webhook URL field.

  1. Now on the top menu bar, click on Alerts.

  1. Select any Alert for which you want to receive a notification.

  2. Click on the '+' in the Destinations tab.

  1. Now select the previously created Alert Destination and click on Save.

  1. Once the alert is set up, you will see the alert destination in your list.

  1. Once the ilert integration is complete and an alert is created, go to ilert to verify that the alert is working.

FAQ

Will alerts in ilert be resolved automatically?

Yes, as soon as the alert transitions to the status "OK" within Ascent, all corresponding alert(s) in ilert will be resolved automatically.

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