> For the complete documentation index, see [llms.txt](https://docs.apica.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.apica.io/platform-docs/zebratester-scripting/zebratester-user-guide/1.-get-a-load-test-session/recording-web-surfing-sessions-with-zebratester/recording-extension/troubleshooting.md).

# Troubleshooting

Some troubleshooting tips for recording with the Browser Extension.

### No Connection <a href="#troubleshooting-noconnection" id="troubleshooting-noconnection"></a>

| **Problem:**                                                        | **Cause:**                                                                                        | **Solution:**                                                                                                   | **View:** |
| ------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------- | --------- |
| The dialog shows the message `Error: No Connection To ZebraTester`. | This means that ZebraTester Console is not running, or possibly that the proxy is malfunctioning. | Start ZebraTester if it isn't running. If it is running, close the Console and restart the ZebraTester Console. |           |